We like to think we're a well-oiled machine built on the strength of dedicated team members who are experts at product delivery, industry knowledge, and solutions. Whether it's our Management Team collaborating with you to determine the best fit for your needs, to our Development Team tailoring our products to best serve your business, to the Implementation Team giving you a running start by importing your existing data into Gearco, to our Support Team waiting to help you whenever things go wrong, we are a family of solution-oriented innovators ready to serve—even if it means reshaping Gearco products to better match your policies, procedures, and workflows.
We've structured a front-line Management team for you as a partner that includes direct access to Sales, Operations, and Technology leaders who are empowered to make real, impactful decisions to better serve your needs. The purpose of this team is to collaborate and provide you with an overall system that matches your desired needs while making it affordable, functional, and deliverable. That's the Gearco difference!
It goes without saying that Development teams in most organizations are responsible for product development for past,
on-going, and upcoming releases. The Gearco difference gives you the power of change. When Gearco does not
match your policy and procedures, or management simply wants a change, the Implementation and Development teams work
together to create a workable solution. When these solutions are delivered on Gearco's timeline, there no additional
cost to you. By the way, Support has direct access to our Development teams to address your custom related issues.
Running 12 Months — Brand Requests 104 Triggered Development Changes 1,612 Customer Cost $0.00
That's the Gearco difference!
Our Implementation team is a quiet giant working behind-the-scenes of our cloud. Whether importing or assisting with messaging information, or while managing over 400 configuration settings per property (in addition to
over 100 security options for users and apps), they handle all the magic of kick
starting your properties. They'll also handle researching alternate system solutions to help match Gearco processes with your business policies and procedures.
When your newly-requested features are released and ready for use, Implementation will provide guidance for testing and implementing
with your brand's procedural processes.
Running 12 Months — Managed Requests 89 Managed Deployments 53
For us, it's not just a numbers game of counting and tracking calls; rather, we are all about getting you a solution to the
problem at hand. With various levels of support, including escalation paths directly to management, we aim to quickly and
effectively solve any problems you may be experiencing. Sometimes, problems are not support-related and therefore require
system changes to match your business policies, procedures, and workflows. Our Support teams have direct lines to our
Implementation teams who can investigate other system possibilities.
Running 12 Months — 1st Contact Resolution 94% Total Resolution 98% System Uptime 99.1%
Current System Status
We service all sizes from small businesses to enterprise class brands. Whether operating a single property or multiple properties, we're confident you'll love having the endless possibilities that come with Gearco's flexing cloud technology for management companies. Come and join our family of brands who've trusted us since 1996!
We have very unique business needs for the system and they have gone over and above to accommodate our requests for changes and help us resolve issues to ensure we are operating as efficiently as possible. From start to finish they make the entire launch and implementation process as smooth as possible.
— 5 out of 5
It is not super complicated which is what I like.
— 4 out of 5
It is easy to navigate, Any new employees trained catch on within a day, Everything needed to run a hotel is provided in this system. There is always someone a phone call away if there are any questions.
— 5 out of 5
Great company! Always great customer service and willingness to help our business stay current.
— 5 out of 5